LincQ Terms & Conditions

1. Who we are and what the platform does

LincQ provides an online marketplace and related platform services through which senders may connect with independent travellers or sea-freight carriers. Your agreement to use the LincQ platform is with NGARI TECH LTD (company number 17423289), a company registered in England and Wales with its registered office at 852 Brighton Road, CR8 2FD. That agreement is formed when you create an account and accept these Terms. Unless expressly stated otherwise, the separate agreement for transport or carriage of goods is between the sender and the relevant carrier — it is formed when a carrier accepts a booking request and any required deposit is recorded, not when the platform agreement was formed. Unless a booking states otherwise, LincQ does not transport, pack, inspect, own or take custody of goods. Nothing in these Terms limits any duty or liability that NGARI TECH LTD owes for the services that LincQ itself provides, or removes rights that cannot lawfully be excluded.

2. Eligibility and accounts

You must be at least 18 years old, provide accurate information and keep your account secure. One person must not create misleading accounts or impersonate another person. You are responsible for activity carried out through your account unless you promptly report unauthorised access.

3. Identity verification

We may ask for identity, age, address or business information and may restrict sending, carrying, payments or withdrawals until checks are complete. A verification badge reduces risk but is not a guarantee of a person’s conduct, reliability or legal authority. Suspected false documents or identity misuse may be reported to relevant authorities.

4. Sender responsibilities

Senders must accurately describe every item, estimated weight, quantity, value, condition and destination; disclose fragile, restricted or regulated contents; pack goods safely; provide evidence or receipts when reasonably requested; and complete all customs declarations. Senders must not conceal contents or ask a carrier to avoid customs, tax, security or airline rules.

5. Carrier responsibilities

Carriers must advertise genuine travel or shipping plans, lawful prices and available services; inspect or decline unsuitable goods; confirm actual weight or space honestly; protect goods using reasonable care; keep senders informed; comply with baggage, customs, import, export and transport rules; and only mark milestones that have actually occurred.

6. Prohibited and restricted items

Users must not send or carry illegal drugs, weapons, explosives, counterfeit goods, stolen goods, obscene or unlawful material, live animals, human remains, undeclared cash, or any item prohibited by an airline, shipping line, postal operator, customs authority or applicable law. Batteries, medicines, food, plants, alcohol, tobacco, valuables and other regulated goods may require permission, special handling or may be refused. The carrier may inspect goods and cancel where contents differ from the request.

7. Bookings, prices and changes

A request is not confirmed until accepted and any required deposit is recorded. Before you commit to any payment, the app will show you either the final price or the exact method used to calculate it — for example, a rate per kilogram that is then applied to the weight confirmed at handover. Sender estimates may change after weighing, measuring, inspection or customs assessment; any revised price must be shown to the sender before the remaining payment becomes due, and the sender must be able to see how that revised price was calculated. Separate packages require separate bookings, tracking and status records.

8. Payments, deposits and refunds

The app records deposits, balances, platform fees, provider references and refund status. Test and sandbox environments simulate payments and do not move real money. Live payments will be processed by the payment provider shown at checkout. Before confirming a live payment, users will be shown the amount, platform fee and payment method. Release conditions, cancellation rights, chargebacks and refund timings remain subject to these terms, the booking status and the applicable payment provider rules.

9. Cancellations and refunds

A user cancelling must give an accurate reason. Refund eligibility depends on when a booking is cancelled and by whom:

• Cancelled before a carrier accepts the booking: any payment already taken is refunded in full.
• Cancelled after acceptance but before the goods are handed over: the deposit is refunded, less any non-refundable third-party costs already incurred on your behalf.
• Cancelled after the goods have been collected by the carrier: refund eligibility depends on how much of the carriage has already been performed; contact support to arrange collection or a partial refund.
• Carrier cancellation or no-show: the sender receives a full refund of amounts paid to LincQ for that booking.
• Goods found to be prohibited or misdescribed: no refund of the platform fee; the transport price is refunded only to the extent the carrier has not already incurred cost or performed part of the carriage.
• Customs seizure or refusal at any stage: the transport price and platform fee are non-refundable once the goods have left the sender's custody, except where the seizure resulted from an error by LincQ or the carrier rather than the sender's declaration.

A refund covers the transport price, the platform fee and any third-party charges separately, in line with which of those amounts were actually paid and are affected by the cancellation reason above. Users should preserve messages, receipts, tracking and optional condition evidence. We may pause a booking, request information or facilitate a resolution, but users retain any statutory rights and may use courts or other remedies available to them.

10. Customs, taxes and insurance

The sender and carrier must determine who is legally responsible for declarations, licences, duties, taxes and fees in every relevant country. LincQ does not provide customs, tax or legal advice. Unless expressly stated for a booking, goods are not insured by LincQ. Users should arrange suitable insurance for valuable or fragile goods.

11. Safety and communications

Keep booking communications in the app, use safe public handover locations where appropriate, do not share unnecessary identity or payment information, and report threats, fraud or unsafe goods. Emergency matters should be reported directly to the emergency services or relevant authority.

12. Privacy and evidence

We process account, identity, booking, message, location, payment-status and optional evidence information to operate and protect the marketplace. Identity and evidence information must be limited to what is necessary, protected appropriately and retained only as long as needed. A separate Privacy Notice must explain lawful bases, retention, sharing, international transfers and individual rights before production launch.

13. Suspension and termination

We may investigate, restrict or suspend an account where reasonably necessary for safety, fraud prevention, legal compliance, non-payment or material breach. Where appropriate, we will explain the reason and provide a way to contact support. Users may stop using the service, subject to completing or resolving active bookings.

14. Liability

LincQ is not responsible for an independent carrier's performance merely because the carrier was introduced through the platform — for example, a carrier's delay, damage to goods in their custody, or failure to complete a delivery as promised is a matter between the sender and that carrier. This does not exclude or restrict NGARI TECH LTD's liability for breach of its own obligations under these Terms, negligence, failure to exercise reasonable care and skill in providing the platform, fraud, or any liability that cannot legally be excluded, including liability for death or personal injury caused by negligence or any statutory consumer right. Subject to the above, LincQ is not responsible for customs decisions, travel disruption, or indirect losses that were not reasonably foreseeable. Any final financial cap and insurance wording must be approved by a qualified lawyer before launch.

15. Changes, law and contact

We may update these Terms for legal, safety or product reasons and will give reasonable notice of material changes, including by notifying you in the app before the change takes effect. A material change to price, liability or cancellation rights will not apply to a booking that was already accepted before that change took effect. These terms are governed by the law of England and Wales, while consumers retain any mandatory protections and rights to bring proceedings available where they live. LincQ is operated by NGARI TECH LTD (company number 17423289), registered office 852 Brighton Road, CR8 2FD. Contact: info@lincq.app.